1. General contact
This page is the official general contact route for Soosu Studio Inc. (수수스튜디오 주식회사). Use it for company verification, product questions, partnership proposals, press inquiries, or a matter that does not have a more specific support route in an app or store listing.
Email provides a written record and lets you attach the exact details needed for review. Please use a descriptive subject line, name the relevant app or service, and explain what result you expected and what happened instead.
2. App support
For technical support, include the app name, app version, Android version, device model, the steps that led to the issue, and any error message you saw. If a screenshot is useful, remove account numbers, barcodes, pass details, journal entries, precise addresses, or other personal information before attaching it. Never send a password, one-time code, private key, full payment-card number, or authentication token.
If the app's Google Play listing or in-app support screen provides a dedicated support route, that route is the best option for the product. Otherwise, use this contact page. Product feedback is also welcome when it explains the task you are trying to complete and why the current behavior gets in the way.
3. Privacy, data, and security inquiries
For a privacy request, identify the relevant app or website page and describe the access, correction, deletion, consent, or policy question you have. We may need enough information to distinguish your request from another person's request, but you should not send sensitive credentials. App-specific data practices and deletion methods are governed by that app's privacy policy rather than this company contact page.
To report a suspected security issue, identify it as a Security report and name the affected product through the contact route. Describe the issue, the environment in which you observed it, and safe reproduction steps. Do not access another person's data, disrupt a service, or publish sensitive details while seeking a response.
4. Contact channel
Use this page as the public route for company and product inquiries. For app-specific matters, the relevant Google Play listing or in-app support screen may provide a more direct route. Include only the context needed to review the request.
5. What happens after you contact us
We use the information in your message to understand the inquiry, reply, troubleshoot a reported issue, keep necessary support records, protect the studio and its users, and meet legal obligations. The amount of information needed depends on the request. Details about website inquiries appear in the website privacy notice; details about an app appear in its own privacy policy.